We
booked here two weeks mainly to be near Raintree Club Regina where friends Donna
and Tim are staying. It’s just two
resorts away and we can walk right down the beach to it.
We were last here in 2008 and there have
been several changes since then. This
was an exchange with SFX (San Francisco Exchange) into a 2 bedroom unit, which
is really a 1 bedroom with the pass through lockout hotel room which they call
a “studio” – but there is not even a coffeepot in the “studio” much less a
kitchenette. We already knew that but
still can’t believe it.
Our first shock was that checking in, the young man told us we were going
to be charged a $75 fee/week for being
an “exchanger,” even though they did not
recognize the letters SFX on our confirmation nor was there any notice anywhere
that we would have such a charge. (SFX
is a special “partner” in their selling pitches – why didn’t the staff here
recognize it then?)
TUGGERS clarified that it was a
“new” charge and that out at Nuevo it covers Internet Access, Fitness Center
Access, Daily Maid Service, Turn Down Service, Local Telephone Calls, Internal
Resort Transportation, Welcome Cocktail, Daily newspaper (upon request), No cover charge at Santuario, and
Incoming Faxes. But for us here, it
covers NOTHING – just another
fee. Apparently the RCI confirmations
have the $75 fee on them, but there is nothing on the SFX confirmations
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| Large bath area |
We had requested an ocean view room but they said that was not possible
as they were all full. However, we got
the mountain/marina view side, which made it probably better – lots to see,
boats, people, mountains, and gorgeous sunrises – some rivaling even the sunsets!
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| Kitchenette |
Joan was a little upset at first that the refrigerator was only the small hotel style, since we usually eat in, especially since Ron has such a special diet that we need more room but no other refrigerators were available to add – in the past, friends in the “studios” were able to rent one; instead, the front desk clerk suggested I could buy an ice-chest at Walmart. (We wondered how we would get it back on the bus.) We were, however, able to get in all the food that needed to be refrigerated and the small freezer at the top actually froze things!
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| We always love the animals made out of the towels |
Our confirmation says the 2 bedroom unit sleeps 6. The master has a king bed, the second bedroom has double beds. The living room has the typical Mayan couches with pull-outs. Thus, it might sleep more, but, it still says 6. There are ten bath towels, four washcloths, three hand towels. There are ten plates, bowls, nine mugs but just five drinking glasses. Odd.
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| After adding our own placemats, chair runner, salt/pepper and plants |
Note there was
not a table of any kind for the balcony, only two chairs on quite a large
balcony; however, we made one out of the luggage rack and the top of the plastic bins the bellhops use. There is a smaller balcony on the
“studio” unit side, also with two chairs and no table.
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| Enjoyable walk to the pools and beach by the pond |
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| Beach sunsets |
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| One of the best |
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| The sunrises were fabulous |
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| Joan usually swam at this pool with no one else in the pool! |
Update Note: Except for these odd new things above, however, our time here was been
great – all things listed before apply: the pools are great, the service staff
is great, the Bakal restaurant buffets are great (and we went to the
two-for-one offerings at 6 p.m. – 7 p.m.)
Follow-up note: We contacted SFX and there were no $75 charges
on our bill!